Write to us, a person reads it
There is one mailbox and it is monitored: hello@wraithhq.com. A senior designer replies within one business day, and will say so plainly if what you are asking for falls outside what Wraith does.
Which route to use
Two ways in, and the right one depends on whether you are asking a question or asking to start.
- Request access/start
- Use this if you want to begin. The form captures what you need, your company and which plan you were looking at, so the reply can be specific instead of asking you to repeat yourself. This is the faster route to an actual answer about your project.
- Emailhello@wraithhq.com
- Use this for everything else: a question about scope or fit, a privacy or data request, an accessibility problem on this site, press, or anything that does not fit a form field.
- The portalexisting subscribers
- If you already subscribe, submit design work as a request in the client portal rather than by email, so it enters your queue and keeps its thread, stage history and sign-off in one place.
Not sure which applies? Email. Nothing is lost by starting there.
What to expect back
- A reply from a person, within one business day. Not an automated sequence, and not a drip campaign you have to unsubscribe from afterwards.
- A straight answer about fit. If the work is outside what a design subscription does well, you will be told that rather than sold around it.
- No pressure to book a call. If a call is genuinely the fastest way to answer your question, we will offer one. If email is faster, we will just answer.
Before you send confidential material
Please do not paste confidential material into a first email or into the request form. A mutual NDA can be signed before any real work starts, and what happens to anything you do send is set out in the privacy policy.
Who you are writing to
Wraith is operated by Tethys. Enzo E, founder and principal designer, reviews and signs every deliverable, and reads this mailbox. Rights requests under the privacy policy, accessibility reports and general questions all arrive at the same address, so there is no separate form to hunt for.
If you would rather understand the service before writing, the about page covers what Wraith is, who it is for and how a request moves, and the work shows deliverables in the form they are handed over.